Check your monitor's coverage

Enter a serial number

Where to find the serial number

It is on the side of the white casing of the monitor, as well as on the back of the device, in the recess of the stand / VESA mount. It is also printed on the packaging.

It appears as a string of letters and numbers followed by the manufacturing date (YYYYMM). For example:

GKEB888B8 888888 GKEBKJ888 888888

Back of the monitor — label in the stand / VESA mount recess.

If you cannot find the serial number, contact support.

VERIFICATION CODE

Need help?

Get support

Your coverage

Need help with this monitor?

Request a repair › Get support ›

The warranty covers material defects under Kuycon's general terms of sale. Service options, parts availability and lead times may vary by country. Coverage status and expiration date are estimated from the purchase date recorded in our systems.

Important: the Kuycon commercial warranty is in addition to the rights provided by consumer protection law. If you believe your claim falls within this scope, contact us.

Warranty status undetermined

The warranty status of the unit with serial number could not be determined.

You may have entered an incorrect serial number, or the device may have been purchased from a third-party reseller.

The warranty is only valid for equipment purchased from Kuycon on kuycon.co or from authorised resellers listed on kuycon.co.

Please check your entry and try again. If you believe this is an error, please contact our customer service.

Assistance & repair available

Even if your monitor is not covered by the Kuycon warranty — out of warranty or purchased from a third-party reseller — we can offer you our technical support and repair services. These services are then available for a fee, on quotation.

Request a repair (paid) Contact customer service